| SERVICE | DURATION WITHIN |
|---|---|
| 1. INFORMATION AND CONSUMER PROTECTION | |
| 1.1 Provision of Information to Stakeholders | 7 Days |
| 1.2 Complaint Resolution Time Framework | 21 Days |
| 1.3 Conduct, complete and reporton Quality of Service complaint resolution | 21 Days |
| 1.4 Resport to corresponedence | 7 Days |
| 2. STANDARDS AND TYPE APPROVAL | |
| 2.1 Issuance of Standard Type Approval Certification | 15 Days |
| 2.2 Type Acceptance Certification | 5 Days |
| 2.3 Issue Dealer Certification | 5 Days |
| 3. SPECTRUM MANAGEMENT | |
| 3.1 Application processing and issurance of license | 10 Days |
| 3.2 Billing renewal notices | 30 Days |
| 3.3 Spectrum License issurance with coordination with neighbouring countries | 21 Days |
| 3.4 Conduct and complete interference resolution | 21 Days |
| 3.5 Conduct and complete interference resolution - international | 30 Days |
| 4. MARKETS, COMPETITION & LICENSING | |
| 4.1 Issuance and communication of a license | 60 Days |
| 4.2 Process Trariff applications and approve or reject | 30 Days |
| 4.3 Processing of Interconnection Agreements/disputes | 60 Days |
| 5. NAMING AND NUMBERING | |
| 5.1 Issuance of Number Allocation Certification | 5 Days |
| 5.2 Conduct, complete and report on computer Incidences resolution (cyber) Cyber incidents forensics | 21 Days |
| 5.3 Conduct, complete and report on computer forensics | 21 Days |
| 5.4 Conduct, complete and report on penetration testing and hardening. | 21 Days |
Past Events
Launch of the 2020 ICT Innovation Programme
Starts
09
September, 2019
Launch of National Child Online Protection Strategy
Starts
27
August, 2019