Service Charter

SERVICE DURATION WITHIN
1. INFORMATION AND CONSUMER PROTECTION
1.1 Provision of Information to Stakeholders 7 Days
1.2 Complaint Resolution Time Framework 21 Days
1.3 Conduct, complete and reporton Quality of Service complaint resolution 21 Days
1.4 Resport to corresponedence 7 Days
2. STANDARDS AND TYPE APPROVAL
2.1 Issuance of Standard Type Approval Certification 15 Days
2.2 Type Acceptance Certification 5 Days
2.3 Issue Dealer Certification 5 Days
3. SPECTRUM MANAGEMENT
3.1 Application processing and issurance of license 10 Days
3.2 Billing renewal notices 30 Days
3.3 Spectrum License issurance with coordination with neighbouring countries 21 Days
3.4 Conduct and complete interference resolution 21 Days
3.5 Conduct and complete interference resolution - international 30 Days
4. MARKETS, COMPETITION & LICENSING
4.1 Issuance and communication of a license 60 Days
4.2 Process Trariff applications and approve or reject 30 Days
4.3 Processing of Interconnection Agreements/disputes 60 Days
5. NAMING AND NUMBERING
5.1 Issuance of Number Allocation Certification 5 Days
5.2 Conduct, complete and report on computer Incidences resolution (cyber) Cyber incidents forensics 21 Days
5.3 Conduct, complete and report on computer forensics 21 Days
5.4 Conduct, complete and report on penetration testing and hardening. 21 Days


Past Events

National Innovations Initiative 2021 — Call for Applications

Starts

  • 28

    June, 2021

Launch of the 2020 ICT Innovation Programme

Starts

  • 09

    September, 2019

Launch of National Child Online Protection Strategy

Starts

  • 27

    August, 2019