ZICTA - Zambia Information & Communications Technology Authority

Projects

SMART Zambia – Ndola ICT Centre Of Excellency

The Smart Zambia Project Phase 1 is focused on the establishment of an ICT Talent Training Centre in Ndola.
The project site is located at the Zambia Information & Communications Technology College (ZICTC).
The objective of the project is to provide quality ICT talent training delivered in a modern and well-equipped ICT laboratory environment.
The Project also delivers a Learning Management System for certification and non-certifications courses. to both public and private institutions as well as individuals with the view of broadening the knowledge base of ICT in the country

Computers for Ministry of Education

The Zambia Information & Communications Technology Authority (ZICTA) is offering technical and financial assistance to the Ministry of Education (MoE) in the acquisition of computing devices to assist in the administration of ICT based courses and examinations across the country.
The Project has targeted to start with one hundred and ninety (190) centres across the country.
“PROMOTING ACCESS TO ICTS FOR ALL”

Computer Plant Assembly

The Computer Assembly Plant Project envisages to design, construct, install, commission and operate a computer assembly factory plant through the PPP model. Once operational,
the factory will produce a minimum of 250,000 (laptops, desk top computers and tablets) annually mainly for education sector with the capability of integrating local content.
It is expected that by 2020, the factory shall be able to fully serve the 4 million education market. The factory shall also have capability to produce medium to high end computers for the retail and other government ministries.
The factory must also be able to venture into software development as part of employment creation strategy and localizing services to the local environment.

Standards Laboratory and Computer Plant at the LMFEZ

The Zambia Information & Communications Technology Authority (ZICTA) has acquired land for the construction of a type approval laboratory and the computer assembly plant at the Lusaka Multi-Facility Economic Zone (LMFEZ).
The Type Approval Laboratory will aid in testing of electronic devices to ascertain quality.
The laboratory shall also serve as a regional type approval facility.

National Addressing

The delivery of services to individual households that are now accessible through the new addresses. Service delivery to the doorstep is now possible and commercial and public services can take advantage of this;

- E-commerce

- Social services

- Socio-economic inclusion

A person who has an address suddenly becomes linked to the formal economy in a way that wasn’t previously possible;

- Opening a bank account,

- Getting things on Hire Purchase

- And several other benefits of being linked to the economy through an address can be highlighted here.

- Click here to download the FINANCING PROPOSAL FOR NATIONAL ADDRESSING AND POSTAL SERVICES

About Us

OUR VISION:

“A Regulator advancing the nation to a digital society”

OUR MISSION:

"To ensure quality, secure, accessible and affordable ICT services and products for all through effective regulation"

ICT ACTS:

REGULATIONS:

GUIDELINES:

POLICIES:

Whistleblower Policy

PROFILE

The Zambia Information and Communications Technology Authority (ZICTA) is an ICT Regulatory body responsible for regulating the ICT Sector in Zambia. It falls under the Ministry of Transport, Works, Supply and Communications and derives its mandate from the three Acts, the Postal Services Act No. 22 of 2009, Electronic Communications and Transactions Act No. 21 and the Information and Communications Technologies (ICT) Act No. 15 of 2009 to regulate ICTs, postal and courier services in Zambia. As conferred in the ICT Act, ZICTA also referred to as “The Authority”.
The Authority is overseen by a Board of the Authority consisting of nine none executive members and all decisions of the Board are executed by the Director General and is supported by an executive team with expertise in law and enforcement, economics, technical and engineering, information technology and finance.

ZICTA is mandated to:

1. Regulate the provision of electronic communication services and products in Zambia

2. Monitor the performance of the sector including levels of investment and availability, quality, costs and standards of electronic communication services

3. Administer the Country Code Top Level Domain (ccTLD) as well as electronic addresses

4. Disseminate information and promote the participation by the public in the provision of electronic communication services

5. Provide for a national frequency and numbering plan

6. Set standards for the ICT sector

7. Promote competition in the sector and also regulate tariffs charged by operators offering electronic communication services

8. Protect the rights and interests of consumers, service providers, suppliers and manufactures.

In addition to the ICT ACT, the Authority was in 2009, assigned to manage and administer two (2) other pieces of legislation: Postal Services Act No. 22 of 2009 and Electronic and Communications Transactions (ECT) Act No. 21 of 2009 The Postal Services Act expanded the Authority’s mandate to cater for the regulation of Postal and Courier services.

The Electronic and Communications Transactions Act on the other hand provides for: The development of a safe, secure and effective environment for the consumer, business sector and the government to conduct and use electronic communication; Promotion of legal certainty and confidence, as well as encouraging of investment and innovation, in the electronic communications industry, and Facilitation of the creation of secure communication system and networks
As a regulator of ICTs, the Authority’s overall mandate is the maintenance of a delicate balance of the interests of all stakeholders in the sector.

STRATEGIC GOALS

The Zambia Information and Communication Technology Authority has the following strategic goals:

1. Promote competition

2. Catalyzing universal access

3. Consumer protection

4. Ensuring efficient management of scarce resources

5. Enhancing our capacity to deliver.

Organizations Regulated By ZICTA

The Zambia Information and Communication Technology Authority Regulates the following Organizations:

Internet Service Providers (ISPs)
Postal & Courier Service Providers
Mobile Network Operators
Electronic & Communications Equipment Dealers

Our Services

How do I get a licence?

How do I get a short code?

List of approved dealer?

Who is regulated by ZICTA?

Are your children safe online?

How do I get a Postal licence?

Is your equipment type approved?

How do I become a registered dealer?

Do you want to know our licence fees?

How to I get my equipment type approved?

Do you know our Licensing Terms & Condition?

Type Approved Equipment and Registered Dealers

Licensing Guidelines

Satellite Earth Station Licence Guidelines

Numbering Guidelines

A parent's Guide to Codes

Type Approval Guidelines

Key Risks to Children Online

Rules of Practice and Procedure

interference Reporting Guidelines

Access Guidelines and Model Offers

Mobile Phone Security

Sim Registration (FAQ)

Internet Safety Manual

Child Online Protection

Consumer Responsibilities

ICT Statistics Portal

ICT Databank: ICT Statistics System

APPLICATION FORMS

Application for a Network Licence

Application for a Service Licence

POSTAL SERVICES

Application for a Courier Services Licence

Application for a Registration of Agent

FEES

License Fee schedule

ICT Statistics Portal

ZICTA WebCP (Spectrum)

Online Forms Application

Numbering System (Short Codes)

ICT Service Desk Ticketing System

ICT Databank: ICT Statistics System

Complaints

Walk In

Walk in

Come to Our Offices,
Plot Number 4909
Corner of Independence & United Nations Avenues
P.O. Box 36871

Call Us Toll Free 7070

Call Us toll free (free of Charge)
7070

Our User Friendly systems will help you complain, Track your Complaints and Inquires.

Exclusive ZICTA News

News


ICT & POSTAL LICENSING QUARTERLY UPDATE
	The summary below provides an update on the licences that were issued and revoked/ cancelled during the first, second and third quarter of the year. The information is aimed at providing the general public with an update on the status of the licensed applications. For the complete list of licensee, kindly follow the following links:
Click for details..

ZICTA UNVEILS 60 YOUNG ICT INNOVATORS FOR 2019 CYCLE
	The Zambia Information and Communications Technology Authority (ZICTA) is pleased to announce that the shortlisting of innovators for the 2019 Young ICT Innovation Programme has been concluded. This announcement follows a call for applications extended by the Authority to interested Zambian youths aged between 18 and 35 to submit applications for enrollment into the 2019 ICT Innovation Programme. The Authority would like to announce that over 200 applications were received for consideration in the 2019 Cycle, of which 60 have been shortlisted for the programme.
Click for details..

QUALITY OF SERVICE GUIDELINES 2019
	The Zambia Information and Communications Technology Authority (ZICTA) is provided for under section 4 of the Information andCommunication Technologies (ICT) Act No. 15 of 2009. Section 6 of the Act empowers ZICTA to regulate the provision of electronic communication services and products and monitor the performance of the sector, including the levels of investment and the availability, quality, cost and standards of the electronic communication services. The Authority�s mandate has further been enhanced by the Electronic Communications and Transactions Act No. 21 of 2009.
Click for details..

SATELLITE EARTH STATION LICENCE GUIDELINES
	The Zambia Information and Communications Technology Authority (ZICTA) is provided for under section 4 of the Information and Communication Technologies (ICT) Act No. 15 of 2009 (hereinafter referred to as 'the Act'). Section 6 of the Act empowers ZICTA to regulate the provision of electronic communication services and products and monitor the performance of the sector, including the levels of investment and the availability, quality, cost and standards of the electronic communication services. The Authority's mandate is also reflected in the provisions of the Electronic Communications and Transactions Act No. 21 of 2009. Under Parts IV and VI of the Act the Authority is empowered to prescribe the manner of application for assignment of scarce resources as well as prescribing standard terms and conditions of such assignments. The Authority, is under Section 7 of the Act, empowered to make guidelines for the better carrying out of its mandate. Pursuant to the mandate referred to above, the Authority hereby issues these guidelines.
Click for details..

DRAFT INSTALLATION GUIDELINES
	Equipment installation refers to the process or act of making a machine, system, device or electronic communication apparatus ready to be used in a certain place. Certification of equipment installations is cardinal in that it prevents interference, ensures the health and safety of the general public, prevents environmental degradation, preserves wildlife sanctuaries and historical monument sites, and fosters the availability of networks of national and social importance.
Click for details..

CALL FOR COMMENTS ON ENHANCED SIM & IMEI REGISTRATION
	ZICTA would like to deploy a system which will enhance the SIM registration process and prevent the usage of counterfeit mobile communication devices.
Click for details..

LIST OF LICENSED ELECTRONIC COMMUNICATION OPERATORS
	The general public is hereby advised that any person who constructs, owns or makes available an electronic communications network, provides a network service or provides one or more electronic communication services without a valid licence is guilty of an offence, as provided for under the Information and Communications Technology Act of No. 15 2009.
Click for details..

LIST OF LICENCED POSTAL AND COURIER OPERATORS
	The general public is hereby advised that a person shall not operate a postal or courier services without a licence issued under the Postal Services Act of 2009
Click for details..

REQUEST FOR PROPOSAL FOR AUDITING THE ACCOUNTS OF THE ITU
	The International Telecommunication Union (ITU) invites those interested in providing auditing services to the Union to click on the following link and express their interest. https://www.itu.int/en/council/pages/documents.aspx . The deadline for submission of Proposals is fixed on March 15, 2019.
Click for details..

PROPOSED LICENSING GUIDELINES
	CALL FOR COMMENTS ON THE PROPOSED LICENSING GUIDELINES: Zambia Information and Communications Technology Authority (ZICTA) wishes to notify stakeholders and the general public that the new ICT Licensing Framework came into effect on June 16, 2017 upon the Honourable Minister of Transport and Communications, Mr. Brian Mushimba signing the following regulations issued under the ICT Act No. 15 of 2009...
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Upcoming Events

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Press Releases


DATABANK INDICATORS REFERENCE MANUAL 2019
	The Authority is mandated, under the Information and Communications Technology (ICT) Act of 2009 (ICT Act), to collect information from licenced entities for the purpose of enhancing regulation of the ICT sector. The mandate is enshrined in Section 90(1) of the ICT Act. However, prior to enactment of the ICT Act, the Telecommunications Act of 1994 bestowed this mandate on the Authority. Thus, consistent with the mandate the Authority introduced regular collection of administrative information from active licensees in 2007. The method of collection has changed over the years, from the use of Microsoft Excel templates in 2010 to the introduction of the internet-based portal in 2012 .The mandatory collectionof administrative information was preceded by a study to identify ICT and other key performance indicators that conform to international standards and were relevant for measuring the performance of the ICT sector as a whole.
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ICT & POSTAL LICENSING QUARTERLY UPDATE
	The summary below provides an update on the licences that were issued and revoked/ cancelled during the first, second and third quarter of the year. The information is aimed at providing the general public with an update on the status of the licensed applications. For the complete list of licensee, kindly follow the following links:
...click for more

CANCELLATION OF NETWORK SERVICE SPECTRUM LICENCES FOR MOBILE BROADBAND - VODAFONE
	NOTICE is given to the general public that following the resolution of the Board of the Authority at its Special meeting held on 12th September 2019, the Zambia Information and Communications Technology Authority (ZICTA) has cancelled the Network and Service Licences issued to MOBILE BROADBAND LIMITED trading as VODAFONE ZAMBIA LIMITED. The cancellation is on the grounds that MOBILE BROADBAND LIMITED has ceased to fulfil the eligibility requirements ...
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PUBLIC NOTICE- LIST OF LICENSED POSTAL AND COURIER OPERATORS- AUGUST 2019
	The general public is hereby advised that a person shall not operate a postal or courier services without a licence issued under the Postal Services Act of 2009. Accordingly, this serves to notify members of the general public that entities listed below are duly licensed to establish or provide Postal and (or) Courier Services:
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PUBLIC NOTICE- LIST OF LICENSED ICT OPERATORS- AUGUST 2019
	The general public is hereby advised that any person who constructs, owns or makes available an electronic communications network, provides a network service or provides one or more electronic communication services without a valid licence is guilty of an offence, as provided for under the Information and Communications Technology Act of No. 15 2009. Accordingly, this serves to notify members of the general public that entities listed below are duly licensed to establish or provide or offer communication service or indeed to connect apparatus to an electronic communication system or work any such apparatus for the purpose of a telecommunication system;-
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ZICTA UNVEILS 60 YOUNG ICT INNOVATORS FOR 2019 CYCLE
	The Zambia Information and Communications Technology Authority (ZICTA) is pleased to announce that the shortlisting of innovators for the 2019 Young ICT Innovation Programme has been concluded. This announcement follows a call for applications extended by the Authority to interested Zambian youths aged between 18 and 35 to submit applications for enrollment into the 2019 ICT Innovation Programme. The Authority would like to announce that over 200 applications were received for consideration in the 2019 Cycle, of which 60 have been shortlisted for the programme.
...click for more

COMMENCEMENT OF DATA COLLECTION FOR THE 2018 NATIONAL ICT SURVEY
	The Zambia information and Communications Technology Authority (ZICTA) is pleased to announce to the public, the commencement of the data collection exercise for the 2018 National Survey on Access and Usage of Information and Communication Technologies (ICTs) among households and individuals. The exercise is being undertaken in collaboration with the Ministry of Transport and Communications and the Central Statistical Office with support from the Government of Sweden through the Swedish International Development Agency (SIDA). The data collection exercise is scheduled to take place from October 17 to November 8, 2018.
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ZICTA FINES MNOs K12.6 MILLION FOR POOR QUALITY OF SERVICE
	The Zambia Information and Communications Technology Authority (ZICTA) has penalized all the three (3) Mobile Network Operators (MNOs) for failing to adhere to the Quality of Service parameters as outlined in the Quality of Service Guidelines during the fourth quarter of 2017 and first quarter of 2018 respectively. The three Mobile Phone Operators, Airtel Networks Zambia Plc, MTN (Zambia) Limited and ZAMTEL Limited have been fined a total of K12, 600,000.00 for failing to meet some of the set parameters on quality of service which collectively include Call Set Up Success Rate, Mean Opinion Score, Successful SMS Rate, SMS Delivery Time and HTTP Success log-ins, HTTP Success Rate as well as HTTP Down Rates 2G and 3G. The Authority has fined MTN (Zambia) Limited a total of K3,600,000.00 for failing to meet the set parameters on Mean Opinion Score, HTTP Successful Internet Logins and Successful SMS Rate for both quarters.
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Press Statement -Defaulting Postal & Courier Services Operators
	The Zambia Information and Communications Technology Authority (ZICTA) is directing all business entities conducting postal and courier services without a licence from ZICTA, to adhere to Postal Services (General) Regulations Statutory Instrument no 31 of 2016..
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NOTIFICATION OF NETWORK LICENCE AWARD - FOURTH NETWORK PROVIDER
	The Zambia Information and Communications Technology Authority (ZICTA) is pleased to announce that UZI Zambia Limited has been issued with a notification of award of licences to provide similar services to what the three existing Mobile Network Operators are currently offering
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eMCM INTAKES (JANUARY, APRIL, JULY AND OCTOBER) EACH YEAR
	African Advanced Level Telecommunications Training Institute (AFRALTI) is an inter-governmental organization established in 1993, headquartered in Nairobi, Kenya, and serves the information and communication technology (ICT) sector in Africa. AFRALTI�s key mandate is providing human resources capacity building through high-level quality training, consultancy and advisory services to both management and technical personnel in ICT. Member states to AFRALTI are among others Zambia, Tanzania, Mozambique, Kenya, Uganda, Malawi, Swaziland, and Zimbabwe. Zambia being a paid-up member of AFRALTI through ZICTA, a number of personnel in the ICT sector in the country are currently undertaking various Masters Programs at a subsidized rate through the institute. (AFRALTI) also offers a wide range of workshops and courses in the area of Digital Technology & Management Information Systems, Telecommunication Engineering and Management with a team of highly experienced facilitators who hold qualifications and relevant industry certification, providing unrivaled training solutions in the region.
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ZICTA/NL/15/17: REQUEST FOR PROPOSALS FOR INTERNATIONAL NETWORK AND NATIONAL SERVICE LICENCES WITH ASSOCIATED RESOURCES
	The Zambia Information and Communications Technology Authority (hereinafter referred to as the �Authority�) is responsible for the regulation of electronic communication services and products, and monitoring of the performance of the sector, including the levels of investment and the availability, quality, cost and standards of the electronic communication services in Zambia.
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ZICTA PRESS STATEMENT ON THE RECENT RANSOMWARE CYBER ATTACK
	In light of the May 12, 2017 cyber-attack which affected numerous computers in over 100 countries demanding ransom payments in bitcoin currency, the Zambia Information and Communications Technology Authority (ZICTA) would like to inform the nation that the Authority is aware of the attacks and continues to closely monitor the sector working with other government agencies to ensure maximum national security.
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Press Release - REMINDER ON STEPS TOWARDS IMPLEMENTATION OF THE NEW POSTAL SERVICES (GENERAL) REGULATIONS 2016
	The Postal Services Act No. 22 of 2009 mandates the Zambia Information and Communications Technology Authority (the Authority) to regulate the provision of Postal and Courier Services in Zambia.Following the issuance of the Postal Services (General) Regulations, Statutory Instrument No. 31 of 2016 by the Minister of Transport and Communications in 2016, the Authority hosted an explanatory workshop on the implementation of the Regulations on 11 th November 2016. The workshop was sequentially followed by one� on-one meetings between the Authority and some of the existing Postal/Courier Operators.
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Press Release - CALL FOR APPLICATIONS FOR THE ICT INNOVATION PROGRAMME
	The Zambia Information and Communications Technology Authority (ZICTA) hereby invites interested Zambian youths aged between 18-35 years to submit applications for enrollment into a collaborative ICT innovation programme. The programme is open to youths that have ICT-related innovations relating to any sector of the economy. The applications will be evaluated by an independent technical evaluation committee to facilitate entry into the innovation programme. A maximum of twenty (20) candidates or teams will be shortlisted to participate in the innovation programme. The innovation programme will be for a duration of to six months.
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Press Release - REPLANNING OF THE NATIONAL FM SOUND BROADCASTING BAND
	In order to address the current growth of the FM Sound broadcasting ICT sub-sector and to support and sustain its future growth, the Zambia Information and Communications Technology Authority (ZICTA) commenced the National FM Sound Broadcasting Radio Frequency Spectrum Re-planning. This is in accordance with the ICT Act of 2009.
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Press Release - on Zambia to Commemorate Pan African Post Day
	Zambia Information and Communications Technology Authority (ZICTA) says Zambia�s Postal Sector has great potential to steer economic development both at national and international levels.
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Samsung galaxy note 7 recall press statement
	SAMSUNG GALAXY NOTE 7 RECALL PRESS STATEMENT Zambia Information and Communication Technology Authority (ZICTA) is notifying the general public that SAMSUNG GALAXY NOTE 7 has a factory defect as the affected device can overheat and pose a safety risk. Samsung Electronics Corporation has announced a recall of Samsung Galaxy Note 7 smartphones in countries where the device has been launched.
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PRESS STATEMENT 2016 - Vodafone Zambia June
	In light of the rising speculation from the general public and other stakeholders, as evidenced by the numerous enquires that the Zambia Information and Communications Technology Authority (ZICTA) has been receiving recently, the Authority wishes to dispel the perception that Mobile Broadband Zambia Limited Trading As 'Vodafone Zambia 'is entering the market as a voice provider.
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Selling and Buying Of Pre-registered SIM Cards
	The Zambia Information and Communications Technology Authority (ZICTA) in collaboration with the Zambia Police Service has been conducting inspections throughout the country on mobile service providers, their distributors, dealers and agents following reports from members of the public that there is rampant sale of pre-registered SIM cards across the country.
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Publications


2018 ZICTA ANNUAL REPORT
	The Zambia Information and Communications Technology Authority (ZICTA) 2018 Annual Report
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2017 ZICTA ANNUAL REPORT
	The Zambia Information and Communications Technology Authority (ZICTA) 2017 Annual Report
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2016 ZICTA ANNUAL REPORT
	The Zambia Information and Communications Technology Authority (ZICTA) 2016 Annual Report
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PROPOSED SPECTRUM LICENSE FEES
	The Zambia Information and Communications Technology Authority is mandated under Section 57 of the Information and Communication Technologies Act No. 15 of 2009 (ICT Act) to determine the fees payable for the use or access to/of radio frequency spectrum. Radio spectrum is a valuable natural resource and is at the core of Information and Communication Technologies that will drive the realisation the Smart Zambia vision. To ensure that fair spectrum prices are set that reflect the true value of the resource, the Authority engaged a consultant, Advanced Digital Topographic Imaging (ATDI), in 2017 to assess the value of mobile, broadband wireless access, microwave and broadcasting spectrum in Zambia. Following the recommendations made by the consultant and considering the Authority�s own views, a schedule of proposed spectrum fees has been developed pertaining to the following categories of licences:
Click for details..

ICT & POSTAL LICENSING QUARTERLY UPDATE
	The summary below provides an update on the licences that were issued and revoked/ cancelled during the first, second and third quarter of the year. The information is aimed at providing the general public with an update on the status of the licensed applications. For the complete list of licensee, kindly follow the following links:
Click for details..

CONSUMER PROTECTION GUIDELINES 2019
	The Zambia Information and Communications Technology Authority (ZICTA) is established in accordance with Section 4 of the Information and Communication Technologies (ICT) Act No. 15 of 2009 hereinafter referred to as �the Act�. Section 6 of the Act empowers ZICTA to regulate the provision of electronic communication services and products and monitor the performance of the sector, including the levels of investment and the availability, quality, cost and standards of the electronic communication services under the Act. The Authority�s mandate has further been enhanced by the Electronic Communications and Transactions Act No. 21 of 2009.
Click for details..

CODE OF CONDUCT FOR ICT SERVICE PROVIDERS 2019
	The Zambia Information and Communications Technology Authority (ZICTA) is established in accordance with Section 4 of the Information and Communication Technologies (ICT) Act No. 15 of 2009 hereinafter referred to as �the Act�. Section 6 of the Act empowers ZICTA to regulate the provision of electronic communication services and products and monitor the performance of the sector, including the levels of investment and the availability, quality, cost and standards of the electronic communication services under the Act. The Authority�s mandate has further been enhanced by the Electronic Communications and Transactions Act No. 21 of 2009.
Click for details..

QUALITY OF SERVICE GUIDELINES 2019
	The Zambia Information and Communications Technology Authority (ZICTA) is provided for under section 4 of the Information andCommunication Technologies (ICT) Act No. 15 of 2009. Section 6 of the Act empowers ZICTA to regulate the provision of electronic communication services and products and monitor the performance of the sector, including the levels of investment and the availability, quality, cost and standards of the electronic communication services. The Authority�s mandate has further been enhanced by the Electronic Communications and Transactions Act No. 21 of 2009.
Click for details..

SATELLITE EARTH STATION LICENCE GUIDELINES
	The Zambia Information and Communications Technology Authority (ZICTA) is provided for under section 4 of the Information and Communication Technologies (ICT) Act No. 15 of 2009 (hereinafter referred to as 'the Act'). Section 6 of the Act empowers ZICTA to regulate the provision of electronic communication services and products and monitor the performance of the sector, including the levels of investment and the availability, quality, cost and standards of the electronic communication services. The Authority's mandate is also reflected in the provisions of the Electronic Communications and Transactions Act No. 21 of 2009. Under Parts IV and VI of the Act the Authority is empowered to prescribe the manner of application for assignment of scarce resources as well as prescribing standard terms and conditions of such assignments. The Authority, is under Section 7 of the Act, empowered to make guidelines for the better carrying out of its mandate. Pursuant to the mandate referred to above, the Authority hereby issues these guidelines.
Click for details..

DRAFT INSTALLATION GUIDELINES
	Equipment installation refers to the process or act of making a machine, system, device or electronic communication apparatus ready to be used in a certain place. Certification of equipment installations is cardinal in that it prevents interference, ensures the health and safety of the general public, prevents environmental degradation, preserves wildlife sanctuaries and historical monument sites, and fosters the availability of networks of national and social importance.
Click for details..

2018 NATIONAL SURVEY ON ACCESS AND USAGE OF INFORMATION AND COMMUNICATION TECHNOLOGIES BY HOUSEHOLDS AND INDIVIDUALS
	It is my pleasure to present to you the findings of the 2018 National Survey on Access and Usage of Information and Communication Technologies (ICTs) by households and individuals in Zambia. This is the third wave of data collection undertaken in Zambia for one of the most comprehensive demand side assessments that focusses on various attributes of access and usage of ICTs. Prior surveys with a similar scope were undertaken in 2013 and 2015 by the Authority in collaboration with the Ministry of Transport and Communications and the Central Statistical Office.
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CALL FOR COMMENTS ON ENHANCED SIM & IMEI REGISTRATION
	ZICTA would like to deploy a system which will enhance the SIM registration process and prevent the usage of counterfeit mobile communication devices.
Click for details..

BOOKLET - ISSUES ON ZAMBIA'S ICT SECTORS
	We are pleased to share with you volume I of the �Issues on Zambia�s ICT Sector� publication. This is the first in a series of publications that the Zambia Information and Communications Technology Authority intends to support over the next few years. The compendium is a collection of research work undertaken by various researchers in Zambia relating to various issues regarding the ICT sector. The Authority is grateful to all the researchers that submitted their papers for consideration during the 2018 call for papers. We are also grateful to the editorial team that reviewed all the papers that were submitted for consideration
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LIST OF LICENSED ELECTRONIC COMMUNICATION OPERATORS
	The general public is hereby advised that any person who constructs, owns or makes available an electronic communications network, provides a network service or provides one or more electronic communication services without a valid licence is guilty of an offence, as provided for under the Information and Communications Technology Act of No. 15 2009.
Click for details..

LIST OF LICENCED POSTAL AND COURIER OPERATORS
	The general public is hereby advised that a person shall not operate a postal or courier services without a licence issued under the Postal Services Act of 2009
Click for details..

REQUEST FOR PROPOSAL FOR AUDITING THE ACCOUNTS OF THE ITU
	The International Telecommunication Union (ITU) invites those interested in providing auditing services to the Union to click on the following link and express their interest. https://www.itu.int/en/council/pages/documents.aspx . The deadline for submission of Proposals is fixed on March 15, 2019.
Click for details..

COMMENCEMENT OF DATA COLLECTION FOR THE 2018 NATIONAL SURVEY ON ACCESS AND USAGE OF INFORMATION AND COMMUNICATION TECHNOLOGIES AMONG HOUSEHOLDS AND INDIVIDUALS
	The Zambia information and Communications Technology Authority (ZICTA) is pleased to announce to the public, the commencement of the data collection exercise for the 2018 National Survey on Access and Usage of Information and Communication Technologies (ICTs) among households and individuals. The exercise is being undertaken in collaboration with the Ministry of Transport and Communications and the Central Statistical Office with support from the Government of Sweden through the Swedish International Development Agency (SIDA). The data collection exercise is scheduled to take place from October 17 to November 8, 2018.
Click for details..

LIST OF LICENSED ELECTRONIC COMMUNICATION OPERATORS
	The general public is hereby advised that any person who constructs, owns or makes available an electronic communications network, provides a network service or provides one or more electronic communication services without a valid licence is guilty of an offence, as provided for under the Information and Communications Technology Act of No. 15 2009.
Click for details..

LIST OF LICENSED POSTAL AND COURIER OPERATORS
	The general public is hereby advised that a person shall not operate a postal or courier services without a licence issued under the Postal Services Act of 2009. Accordingly, this serves to notify members of the general public that entities listed below are duly licensed to establish or provide Postal and (or) Courier Services:
Click for details..

CODE OF CONDUCT FOR ICT SERVICE PROVIDERS
	The Zambia Information and Communications Technology Authority (ZICTA) is established in accordance with section 4 of the Information and Communication Technologies (ICT) Act No. 15 of 2009. Section 6 of the Act empowers ZICTA to regulate the provision of electronic communication services and products and monitor the performance of the sector, including the levels of investment and the availability, quality, cost and standards of the electronic communication services under the Act, the Postal Services Act No. 22 of 2009 and the Electronic Communications and Transaction Act No. 21 of 2009. Section 69 of the Act, empowers the Authority to prepare a code of conduct for licensees and persons exempt from holding licenses under the Act
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QUALITY OF SERVICE GUIDELINES 2018
	The Zambia Information and Communications Technology Authority (ZICTA) is provided for under section 4 of the Information and Communication Technologies (ICT) Act No. 15 of 2009. Section 6 of the Act empowers ZICTA to regulate the provision of electronic communication services and products and monitor the performance of the sector, including the levels of investment and the availability, quality, cost and standards of the electronic communication services
Click for details..

PROPOSED LICENSING GUIDELINES
	CALL FOR COMMENTS ON THE PROPOSED LICENSING GUIDELINES: Zambia Information and Communications Technology Authority (ZICTA) wishes to notify stakeholders and the general public that the new ICT Licensing Framework came into effect on June 16, 2017 upon the Honourable Minister of Transport and Communications, Mr. Brian Mushimba signing the following regulations issued under the ICT Act No. 15 of 2009...
Click for details..

Press Release - on Zambia to Commemorate Pan African Post Day
	Zambia Information and Communications Technology Authority (ZICTA) says Zambia�s Postal Sector has great potential to steer economic development both at national and international levels.
Click for details..

Consultation Paper On The Review of the Licensing Framework
	The purpose of this consultation paper is to seek the views of operators, the general public, and other interested parties, regarding the review of the current Licensing framework on issues pertaining to
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PUBLICATION OF LICENCE REGISTER - 2016
	In accordance with Section 26 of the Information and Communications Technology Act 15, 2009, the Zambia Information and Communications Technology Authority (ZICTA) is required to maintain a register relating to licences that have been issued, together with any other relevant information about the licensees. Part (2) of this section of the Act further provides for the Authority to grant public access to the register under conditions that have been left to the Authority�s discretion. The Authority hereby wishes to advise that the Licence Register for the current year - 2016 has now been compiled and may be accessed by members of the public and any other interested stakeholders
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Report on the Consultation Process - Licensing of MVNOs
	The communication sector in Zambia has grown since the liberalization of the economy in the early 1990s. Mobile Network Operators (MNOs) were introduced during the second half of the 1990s and by 2003 there were three entities competing in the mobile sector
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Report on the Consultation Process - Licensing of MVNOs
	The communication sector in Zambia has grown since the liberalization of the economy in the early 1990s. Mobile Network Operators (MNOs) were introduced during the second half of the 1990s and by 2003 there were three entities competing in the mobile sector
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Support to Innovation and Entreprenuership Proposal
	The critical role played by Micro, Small and Medium Enterprises (MSMEs) in contributing to productivity growth and driving job creation in Low-Income Countries (LICs) is a well-established fact. MSMEs account for the largest number of firms and employ a substantial share of the labour-force. They also present an option for broadening the tax-base and promoting competitiveness in these economies
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Annual Numbering Report 2015
	The Zambia Information and Communications Technology Authority (ZICTA) plans, administers and monitors number resources in accordance with ICT Act No. 15 of 2009. Under this Act, ZICTA is given mandate to publish an Annual Numbering Report containing information relating to the number resources allocated by the Authority, the recipients of the number resources
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2015 ICT Survey Report
	Survey on access and usage of information and communication technology by households and individuals in Zambia
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ICT and Postal Services Investment Profile
	Investment into the Information and Communications Technology (ICT) and Postal Services Sectors is fundamental to the growth of our economy. It is for this reason that in 2014, the Zambia Information and Communications Technology Authority (ZICTA) and the Zambia Development Agency (ZDA) signed a Memorandum of Understanding (MoU) aimed at strengthening collaboration between the two institutions in attracting investments into the ICT as well as the Postal Services Sector
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Tenders

Latest Tenders

DESCRIPTION	CLOSING_DATE	DOWNLOAD
NOTICE OF BEST EVALUATED BIDDER FOR THE TENDER FOR THE SUPPLY DELIVERY AND INSTALLATION OF ICT EQUIPMENT FOR LEANERS WITH DISABILITIES	2019-09-20	Download
Clarification - Request for Competing Proposals for the establishment of the integrated electronic communications equipment repository and registration	0000-00-00	Download
Request for EOI to Conduct An Environmental Impact Assessment for the Proposed Construction of 20 Towers fin	2019-07-04	Download
REQUEST FOR PROPOSALS FOR THE ESTABLISHMENT OF AN INTEGRATED ELECTRONIC COMMUNICATIONS EQUIPMENT REPOSITORY AND REGISTRATION SYSTEM THROUGH A PUBLIC PRIVATE PARTNERSHIP	2019-07-12	Download
TENDER FOR THE SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING OF INFORMATION AND COMMUNICATIONS TECHNOLOGY EQUIPMENT FOR LEARNERS WITH DISABILITIES	2019-06-21	Download

Tender Adverts

DESCRIPTION		DOWNLOAD
NOTICE OF BEST EVALUATED BIDDER FOR THE TENDER FOR THE SUPPLY DELIVERY AND INSTALLATION OF ICT EQUIPMENT FOR LEANERS WITH DISABILITIES		Download
Clarification - Request for Competing Proposals for the establishment of the integrated electronic communications equipment repository and registration		Download
Request for EOI to Conduct An Environmental Impact Assessment for the Proposed Construction of 20 Towers fin		Download
REQUEST FOR PROPOSALS FOR THE ESTABLISHMENT OF AN INTEGRATED ELECTRONIC COMMUNICATIONS EQUIPMENT REPOSITORY AND REGISTRATION SYSTEM THROUGH A PUBLIC PRIVATE PARTNERSHIP		Download
TENDER FOR THE SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING OF INFORMATION AND COMMUNICATIONS TECHNOLOGY EQUIPMENT FOR LEARNERS WITH DISABILITIES		Download
NOTICE OF BEST EVALUATED BIDDER - SUPPLY DELIVERY INSTALLATION AND COMMISSIONING OF THREE BRAILLE PRINTERS AND FORTY DESKTOP COMPUTERS TO FOUR SELECTED INSTITUTIONS [Date Posted -10-07-28		Download
NOTICE OF BEST EVALUATED BIDDER-SUPPLY DELIVERY INSTALLATION AND COMMISSIONING OF DESKTOP COMPUTERS AND PRINTERS TO 160 SELECTED LEARNING INSTITUTIONS [Date Posted -10-07-28		Download
ADDENDUM NO. 1 AND 2- SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING OF LAST MILE OPTIC FIBRE CONNECTIVITY TO 15 SELECTED LEARNING INSTITUTIONS [Date Posted - 26.06.2018]		Download
Tender for the provision of comprehensive motor vehicle insurance on a contractual basis for a period of three years		Download
Tender document for the supply, delivery, installation and commissioning of three braille printers and forty desktop computers to four selected learning institutions		Download
Supply and delivery of four motor vehicles to the Zambia Information and Communications Technology Authority		Download
ZICTA/NL/15/17: REQUEST FOR PROPOSALS FOR INTERNATIONAL NETWORK AND NATIONAL SERVICE LICENCES WITH ASSOCIATED RESOURCES		Download
TENDER FOR THE PROVISION OF AIR TRAVEL MANAGEMENT SERVICES ON CONTRACTUAL BASIS FOR A PERIOD OF 12 MONTHS TO THE ZAMBIA INFORMATION AND COMMUNICATIONS TECHNOLOGY		Download
TENDER FOR THE PROVISION OF GROUP PERSONAL ACCIDENT AND LIFE ASSURANCE ON CONTRACTUAL BASIS FOR A PERIOD OF THREE YEARS TO THE ZAMBIA INFORMATION AND COMMUNICATION		Download
ZICTA/NL/15/17: REQUEST FOR PROPOSALS FOR INTERNATIONAL NETWORK AND NATIONAL SERVICE LICENCES WITH ASSOCIATED RESOURCES		Download
CLARIFICATIONS - TENDER FOR THE SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING OF LOCAL AREA NETWORK, ACCESS CONTROL AND CLOSED CIRCUIT TELEVISION		Download
ADDENDUM 2 - TENDER FOR THE SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING OF LOCAL AREA NETWORK, ACCESS CONTROL AND CLOSED CIRCUIT TELEVISION		Download
TENDER FOR THE SUPPLY DELIVERY INSTALLATION AND COMMISSIONING OF AN INTEGRATED LOCAL AREA NETWORK ACCESS CONTROL AND CLOSED CIRCUIT TELEVISION AT THE ZICTA HEAD OFFICE		Download
Tender for the supply, delivery, installation and commissioning of the last mile optic fibre connectivity to six selected learning institutions		Download
Addendum 1- Request for expression of interest for the development of cost models for the next generation networks in Zambia		Download
Request for expressions of interest for the development of cost models for the next generation networks and access		Download
Request for expressions of interest to undertake an audit of telecommunication infrastructure in Zambia		Download
Addendum no 1-supply delivery installation and commission of last mile optic fibre to eight learning institutions		Download
Tender for the supply delivery installation and commissioning of last-mile optic fibre connectivity to eight learning institutions		Download
Request for Expressions of Interest for the Provision of Air Travel Management Services on Contractual Basis for a Period of Twelve Months		Download
Tender Document for the supply delivery installation and commissioning of thin client classroom solution to 190 Examination Centres in Zambia		Download
Request for Expressions of Interest for the Supply Delivery Installation and Commissioning of a Telecommunications Traffic Verification System in Zambia		Download
Tender for the Supply and Delivery of One Motor Vehicle.pdf		Download
Request for expressions of interest for the establishment of the computer assembly factory on the basis of public private partnership model		Download
Expression of Interest for the Provision of Spectrum Audit & Development of a Radio Spectrum Pricing Model 2016		Download
Tender for the Supply Delivery Installation and Commissioning of Thin Client Classroom Solution Management Solution		Download
Tender for the supply, delivery, installation and commissioning of last mile optic fibre connectivity		Download
Tender for the Provision of security services to ZICTA Offices and One Monitoring		Download
Tender for the Provision of Catering services 2015		Download
Tender for the Provision of Security Services To 204 Communication Towers on a Two-Year Contract - Notice		Download

Tender Documents

DESCRIPTION		DOWNLOAD
NOTICE OF BEST EVALUATED BIDDER FOR THE TENDER FOR THE SUPPLY DELIVERY AND INSTALLATION OF ICT EQUIPMENT FOR LEANERS WITH DISABILITIES		Download
CLARIFICATION - TENDER FOR THE SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING OF LAST MILE OPTIC FIBRE CONNECTIVITY TO SIX SELECTED LEARNING INSTITUTIONS		Download
Clarification - Request for Competing Proposals for the establishment of the integrated electronic communications equipment repository and registration		Download
Request for EOI to Conduct An Environmental Impact Assessment for the Proposed Construction of 20 Towers fin		Download
REQUEST FOR PROPOSALS FOR THE ESTABLISHMENT OF AN INTEGRATED ELECTRONIC COMMUNICATIONS EQUIPMENT REPOSITORY AND REGISTRATION SYSTEM THROUGH A PUBLIC PRIVATE PARTNERSHIP		Download
TENDER FOR THE SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING OF INFORMATION AND COMMUNICATIONS TECHNOLOGY EQUIPMENT FOR LEARNERS WITH DISABILITIES		Download
ANNUAL PROCUREMENT PLAN FOR GOODS, WORKS AND NON-CONSULTING SERVICES 2019		Download
Tender for the provision of comprehensive motor vehicle insurance on a contractual basis for a period of three years		Download
Tender document for the supply, delivery, installation and commissioning of three braille printers and forty desktop computers to four selected learning institutions		Download
Supply and delivery of four motor vehicles to the Zambia Information and Communications Technology Authority		Download
Provision of General Insurance for Monitoring and Quality of Service Equipment on Contractual Basis for a Period of Three Years		Download
ZICTA 2018 Annual Procurement Plan		Download
REQUEST FOR PROPOSALS FOR A NATIONAL NETWORK LICENCE (PRIVATE SIGNAL DISTRIBUTOR) WITH ASSOCIATED RESOURCES		Download
Provision of Group Personal Accident and Life Assurance on Contractual Basis for a Period of Three Years		Download
TENDER FOR THE PROVISION OF AIR TRAVEL MANAGEMENT SERVICES ON CONTRACTUAL BASIS FOR A PERIOD OF 12 MONTHS TO THE ZAMBIA INFORMATION AND COMMUNICATIONS TECHNOLOGY A		Download
REQUEST FOR PROPOSALS FOR INTERNATIONAL NETWORK AND NATIONAL SERVICE LICENCES WITH ASSOCIATED RESOURCES		Download
Tender for the Supply Delivery Installation and Commissioning of a Local Area Network Access Control and and Closed Circuit Television at the ZICTA Head Office		Download
TENDER FOR THE SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING OF LAST MILE OPTIC FIBRE CONNECTIVITY TO SIX SELECTED LEARNING INSTITUTIONS		Download
Tender for the supply, delivery, installation and commissioning of optic fibre in six selected learning institutions		Download
Tender for the supply and delivery of one (No1) motor vehicle		Download
Tender Document for the supply delivery installation and commissioning of thin client classroom solution to 190 Examination Centres in Zambia		Download
Tender for the Provision of Security Services to 204 Communication Towers		Download

Tender Notifications

DESCRIPTION		DOWNLOAD
NOTICE OF THE BEST EVALUATED BIDDER - SUPPLY DELIVERY INSTALLATION AND COMMISSIONING OF LAST MILE OPTIC FIBRE CONNECTIVITY TO SIX SELECTED LEARNING INSTITUTIONS		Download
CLARIFICATION - TENDER FOR THE SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING OF LAST MILE OPTIC FIBRE CONNECTIVITY TO SIX SELECTED LEARNING INSTITUTIONS		Download
NOTICE OF BEST EVALUATED BIDDER - SUPPLY DELIVERY INSTALLATION AND COMMISSIONING OF THREE BRAILLE PRINTERS AND FORTY DESKTOP COMPUTERS TO FOUR SELECTED INSTITUTIONS [Date Posted -10-07-28		Download
NOTICE OF BEST EVALUATED BIDDER-SUPPLY DELIVERY INSTALLATION AND COMMISSIONING OF DESKTOP COMPUTERS AND PRINTERS TO 160 SELECTED LEARNING INSTITUTIONS [Date Posted -10-07-28		Download
TENDER FOR THE PROVISION OF COMPREHENSIVE MOTOR VEHICLE INSURANCE ON CONTRACTUAL BASIS FOR A PERIOD OF 36 MONTHS [Date Posted - 28.06.2018]		Download
ADDENDUM NO. 1 AND 2- SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING OF LAST MILE OPTIC FIBRE CONNECTIVITY TO 15 SELECTED LEARNING INSTITUTIONS [Date Posted - 26.06.2018]		Download
TENDER NOTICE-TENDER FOR THE SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING OF LAST MILE OPTIC FIBRE CONNECTIVITY TO FIFTEEN SELECTED LEARNING INSTITUTIONS [Date Posted: 15.06.2018]		Download
Questions and Clarifications 1-Supply, delivery, installation and commissioning of three braille printers and 40 desktop computers [Date Posted: 03-05-2018]		Download
ZICTA 2018 Annual Procurement Plan		Download
ADDENDUM - REQUEST FOR PROPOSALS FOR A NATIONAL NETWORK LICENCE (PRIVATE SIGNAL DISTRIBUTOR) WITH ASSOCIATED RESOURCES		Download
Notice of best evaluated bidders - Provision of air travel management services		Download
Addendum No. 1 -Request for Proposals for a National Network License (Private Signal Distributor) with associated resources		Download
Addendum No. 1 - RFP -International Network and National Licenses with associated resources		Download
Notice of Best Evaluated Bidder-ZICTA/RFP/12/17 Consulting services to develop cost models for the Next Generation Networks and Access in Zambia		Download
REQUEST FOR PROPOSALS FOR INTERNATIONAL NETWORK AND NATIONAL SERVICE LICENCES WITH ASSOCIATED RESOURCES - MINUTES OF THE PRE-PROPOSAL MEETING HELD ON OCTOBER 10, 2017 AT THE ZICTA HEAD OFFICE AT 10:00 HOURS		Download
Notice of the Best Evaluated Bidder -ZICTA/ORD/13/17		Download
Tender for the Supply Delivery Installation and Commissioning of a Local Area Network Access Control and and Closed Circuit Television at the ZICTA Head Office		Download
CLARIFICATIONS - TENDER FOR THE SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING OF LOCAL AREA NETWORK, ACCESS CONTROL AND CLOSED CIRCUIT TELEVISION		Download
ADDENDUM 2 - TENDER FOR THE SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING OF LOCAL AREA NETWORK, ACCESS CONTROL AND CLOSED CIRCUIT TELEVISION		Download
Addendum 1- Request for expression of interest for the development of cost models for the next generation networks in Zambia		Download
Tender for the supply delivery installation and commissioning of the last mile optic fibre connectivity to eight selected learning institutions		Download
Consulting Services for the Provision of Spectrum Audit and the Development of a Radio Spectrum Pricing Model in Zambia .pdf		Download
Request For Expressions Of Interest For The Provision Of Air Travel Management Services On A Contractual Basis For A Period Of Twelve Months.		Download
QUESTIONS AND CLARIFICATIONS Request for expressions of interest for the establishment of the computer assembly factory in the Lusaka south multi-facility economic zone through a joint venture on the basis of public private partnership model		Download
Request for Expressions of interest for the establishment of the Computer Assembly factory in the Lusaka south multi-facility economic zone through a joint venture on the basis of public private partnership model addendum no.1		Download
Request for expressions of interest for the establishment of the computer assembly factory on the basis of public private partnership model - Questions and Clarifications		Download
Tender for the supply and delivery of one motor vehicle addendum no.1		Download
Tender for the supply, delivery, installation and commissioning of thin client classroom solutions - Addendum 3		Download
Request for Expression of Interest for the Provision of Spectrum Audit and Development of the Radio Spectrum Pricing Model - Addendum		Download
Tender for the supply, delivery, installation and commissioning of thin client classroom solutions - Addendum		Download
Tender for the supply, delivery, installation and commissioning of last mile optic fibre connectivity to twelve selected learning institutions		Download

Click here to report Online Child Sexual Abuse Content REQUEST FOR EXPRESSION OF INTEREST (EOI), Auditing of the Accounts of the International Telecommunication Union (ITU) )

Click here to report Online Child Sexual Abuse Content Click here to view the Whistle Blower Policy REQUEST FOR EXPRESSION OF INTEREST (EOI), Auditing of the Accounts of the International Telecommunication Union (ITU)