Zambia Information and Communication Technology Authority Site

In the pursuit of fulfilling its mandate, the Zambia Information and Communications Technology Authority the regulatory body embedded with the responsibility of regulating information communication technologies in the country has with effect from October 18 2011 entered into an understanding with the Zambia Bureau of Standards and the Competition and Consumer Protection Commission.
The Memorandum of Understanding entered into by ZICTA with the two institutions is intended at ensuring that the rights and interests of both consumers and providers of ICT goods and services are upheld.
The MoU between ZICTA and the Competition and Consumer Protection Commission (CCPC) emanates from Section 43 of the Competition and Consumer Protection Act which authorizes CCPC to enter into a memorandum of understanding with any regulatory body in a sector to reinforce consumer protection and competition in that sector. In this regard, the signed MoU between ZICTA and CCPC will allow for the creation of a working committee between the Commission and ZICTA as a regulatorya body and permit for easy referral of consumer complaints and investigation on matters relating to competition and consumer protection in ICT products and services.
In this regard, the MoU with CCPC is expected to strengthen the efforts of the Authority in ensuring that the ICT sector becomes the best regulated economic sector in Zambia through collaborative regulatory action.
On the other hand, the partnership between ZICTA and Zambia Bureau of Standard (ZABs) focuses on harmonizing the formulation of essential standards in ICT service delivery. Since ZICTA under the ICT Act of 2009 is given the responsibility of setting standards with respect to ICT related equipment and services, the collaboration with ZABS will result in the joint setting of standards and guidelines to help operators when it comes to procuring equipment. This will allow operators, suppliers and manufactures provide equipment that conforms to the set national standards with regard to ICT products and services destined for the Zambian market.   
Both Memorandum of Understanding entered into by ZICTA will remain in force until amended or repealed by both parties acting jointly.